5rgame Privacy Policy

1. Introduction

5rgame ("we", "us", "our", "the Operator") operates the online gaming and sports betting platform accessible at 5rgame.co. This Privacy Policy ("Policy") describes how 5rgame collects, processes, stores, and protects the personal information of individuals ("you", "User") who register for, access, or use any 5rgame service, including but not limited to sports betting, casino games, slot games, fishing games, and PKR payment services.

By registering a 5rgame account or otherwise accessing the platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you must discontinue use of the 5rgame platform immediately.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the contractual framework governing your use of 5rgame.

2. Data Controller

5rgame acts as the data controller in respect of all personal data collected through the platform. As data controller, 5rgame determines the purposes and means by which your personal data is processed. The Operator is incorporated and licensed under international gaming regulations applicable to online sports betting and casino operations.

For all data protection inquiries, requests to exercise your rights, or complaints relating to how 5rgame handles your personal data, please contact our Data Protection contact point at [email protected] (plain text only — not a clickable link). Please include "Data Privacy" in your subject line to ensure your query is routed appropriately.

3. Data We Collect

3.1 Registration Data

When you create a 5rgame account, we collect the information you provide during registration, which typically includes:

• Full name as it appears on a government-issued identity document.
• Date of birth (to verify that you are 18 years of age or older).
• Email address.
• Pakistani mobile number (used for account communications and OTP-based two-factor authentication).
• Country of residence and, where applicable, city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).
• Account username and encrypted password.

3.2 KYC Verification Data

Prior to processing withdrawals, 5rgame collects identity verification documents as part of our KYC (Know Your Customer) process. This includes:

• Copy of a valid Pakistani CNIC (Computerised National Identity Card), passport, or other accepted government-issued photo identity document.
• Proof of address (utility bill, bank statement, or similar document issued within the preceding 90 days) where required.
• Selfie or live facial image for biometric identity matching, where required by our verification service provider.

3.3 Financial & Transaction Data

We collect records of all financial transactions processed through your 5rgame account, including deposit amounts, withdrawal requests, payment method references (e.g., JazzCash wallet number, Easypaisa account, bank account details), transaction timestamps, and PKR balances. We do not store full card numbers or payment credentials beyond what is required for transaction processing and anti-fraud review.

3.4 Gameplay & Betting Data

We record all bets placed, games played, session durations, stakes, returns, and gaming behaviour across sports betting, casino, and games sections of the 5rgame platform. This data is used for account management, responsible gaming monitoring, and operational analytics.

3.5 Technical & Device Data

When you access 5rgame, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, referring URL, and pages visited within the platform. This data is used for security, fraud detection, and platform performance optimisation.

4. How We Use Your Data

5rgame uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your 5rgame account, process your login, and provide access to platform services.
• Identity & Age Verification: To confirm that you meet the minimum age requirement of 18 years and to verify your identity as required by our licensing obligations and anti-money laundering (AML) frameworks.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, bank transfer, and other supported payment methods, and to maintain accurate financial records for your account.
• Responsible Gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion periods, identify patterns that may indicate problem gambling, and comply with responsible gaming obligations under our licensing framework.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Customer Support: To respond to your queries, process complaints, and provide assistance through live chat and email support channels.
• Marketing Communications: To send you promotional information about 5rgame bonuses, PSL betting offers, and platform updates, where you have not opted out of such communications. You may opt out at any time by contacting support.
• Legal Compliance: To comply with applicable laws, regulatory obligations, court orders, and lawful requests from competent authorities.
• Platform Improvement: To analyse usage patterns, optimise platform performance, and develop new features relevant to Pakistani players.

5. Legal Basis for Processing

5rgame processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 5rgame — that is, to provide you with the betting and gaming services you have registered to use.
• Legal Obligation: Processing is necessary to comply with our obligations under applicable gaming licensing requirements, AML legislation, KYC regulations, and responsible gaming frameworks.
• Legitimate Interests: We process certain data (including technical and device data and gameplay analytics) on the basis of our legitimate interests in operating a secure, fair, and commercially viable platform, provided these interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on consent (principally for marketing communications), you may withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

6. Data Sharing & Third Parties

5rgame does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of third parties where necessary to operate the platform:

• Payment Processors: JazzCash, Easypaisa, Visa/Mastercard networks, and other payment service providers receive the transactional data necessary to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party KYC service providers receive copies of your identity documents and facial images solely for the purpose of age and identity verification as required by our licensing framework.
• Game Content Providers: Certified game studios (including those providing live dealer and RNG games available on 5rgame) receive limited gameplay data necessary to operate the games you choose to play.
• Regulatory Authorities: We may be required to disclose your data to gaming regulators, financial intelligence units, or law enforcement authorities in response to lawful requests or as required by our licensing obligations.
• IT & Security Service Providers: Hosting, cybersecurity, and fraud prevention providers receive technical data necessary to maintain platform security and operational integrity.

All third-party service providers engaged by 5rgame are required to process your data solely for the purposes specified by 5rgame and to maintain appropriate technical and organisational security measures. 5rgame does not authorise any third party to use your personal data for their own commercial purposes.

7. KYC, AML & Payment Data

As an internationally licensed gaming operator, 5rgame is subject to anti-money laundering (AML) and counter-terrorist financing (CTF) obligations. These obligations require us to verify the identity and, in some cases, the source of funds of our players. This is why 5rgame requires KYC verification before processing any withdrawal from your account.

KYC documents submitted to 5rgame — including CNIC copies, passport scans, and address verification documents — are stored securely and accessed only by authorised personnel for verification and compliance purposes. These documents are retained for the period required by applicable regulatory frameworks, which may extend beyond the closure of your 5rgame account.

5rgame complies with applicable AML regulations. Where a transaction or pattern of transactions triggers a regulatory reporting obligation, 5rgame may be required by law to file a report with the relevant financial intelligence authority without being permitted to disclose the fact of that filing to the subject user.

8. Cookies & Tracking Technologies

5rgame uses cookies and similar tracking technologies on the platform to facilitate core functionality, maintain session security, and gather analytics data about how Pakistani users interact with the platform. The categories of cookies used include:

• Strictly Necessary Cookies: Required for the platform to function. These include session management cookies that keep you logged in during a visit and security cookies that protect against CSRF attacks. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language and display settings, to improve your experience on return visits.
• Analytics Cookies: Collect anonymised usage data to help 5rgame understand how users navigate the platform and identify areas for improvement. IP addresses used in analytics are anonymised.

You can control non-essential cookies through your browser settings. Disabling cookies may affect the functionality of certain platform features. 5rgame does not use cookies to serve third-party advertising.

9. Data Retention

5rgame retains your personal data for as long as your account is active and for a period thereafter as required by applicable regulatory, legal, and licensing obligations. Specifically:

• Account registration and transaction data is typically retained for a minimum of 5 years following account closure to satisfy AML regulatory record-keeping obligations.
• KYC identity documents are retained for the period specified by the relevant licensing authority, which may be up to 7 years following account closure.
• Gaming and betting history is retained for a minimum of 3 years for responsible gaming monitoring and dispute resolution purposes.
• Technical log data (IP addresses, session logs) is retained for up to 12 months unless retention for a longer period is required for an active security investigation.

Where personal data is no longer required for the purposes for which it was collected and is not subject to regulatory retention obligations, 5rgame will securely delete or anonymise it.

10. Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by 5rgame:

• Right of Access: You may request a copy of the personal data 5rgame holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to Portability: You may request a machine-readable copy of personal data you have provided to 5rgame, where technically feasible.
• Right to Object: You may object to processing of your personal data on the basis of legitimate interests, including direct marketing. Objections to marketing will be honoured immediately.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact 5rgame at [email protected]. We will respond to all rights requests within 30 days of receipt. Requests may require identity verification before they can be processed.

11. Data Security

5rgame implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 5rgame platform.
• Encrypted storage of passwords (salted hashing). 5rgame staff cannot view your password in plain text.
• Access controls ensuring that personal data is accessible only to authorised 5rgame personnel on a need-to-know basis.
• Two-factor authentication (2FA) available for all user accounts to prevent unauthorised access.
• Regular security assessments and penetration testing of the 5rgame platform and infrastructure.
• Incident response procedures for the investigation and notification of any personal data breach in accordance with applicable regulatory requirements.

Notwithstanding these measures, no method of data transmission over the internet is completely secure. 5rgame cannot guarantee absolute security but is committed to promptly addressing any security incident affecting user data.

12. Children & Minors

5rgame does not knowingly collect, process, or retain personal data from individuals under 18 years of age. The platform is strictly intended for adults. Registration requires confirmation that you are 18 or older, and KYC age verification is enforced before any withdrawal is processed. If 5rgame becomes aware that personal data has been collected from a person under 18, the account will be immediately closed, the data will be deleted subject to any applicable regulatory retention obligations, and any balance will be returned to the associated payment method.

If you believe a person under 18 has registered on 5rgame, please notify us immediately at [email protected].

13. Changes to This Policy

5rgame may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered users via email to the registered address or via a prominent notice on the platform prior to the change taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of the 5rgame platform following notification of a revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically to stay informed about how 5rgame protects your personal data. The current version of this Policy supersedes all previous versions.

14. Contact & Data Requests

For all data protection queries, rights requests, or privacy-related complaints, contact 5rgame at:

• Email: [email protected] — include "Data Privacy" in your message subject. Responses within 30 days.
• Live Chat: Available 24/7 within your 5rgame account dashboard. For data rights requests, email is the preferred channel to ensure a written record.

If you are not satisfied with how 5rgame has handled your personal data or a data rights request, you may have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction.